IF IT'S BROKE, FIX IT

2 links to click on:

1) Article by Seth Godin in Fast Company Magazine about seeing what might be broken in what we do and how to fix it. You can click HERE to read the article.

2) Check out www.thisisbroken.com. This site is described as, "A new project to make businesses more aware of their customer experience, and how to fix it." Fun site - until you see your "idea" listed on it...