thoughts/ideas/opinions from scott hodge

Thursday, December 11

STARBUCK'S BLENDED BEVERAGE BINGO

Apparently, Starbucks did a pretty darn good job with a "customer experience program" initiated in 2001 where they put together a "bingo" type system for creating interaction with customers to offer samples of new drinks. According to this article at Fast Company, all North American stores participated in this.

...and I thought the free drinks were because they liked me.

|